Shipping policy

Generally, we will send the items as soon as possible once your payment is completed.

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.

We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ships from the same location such as the United States, Europe, China, Australia etc... It may take anywhere from 7-14 business days on average. This is highly dependent on the customs and import process in your country.

Shipping Method: ePacket, EMS, USPS

Delivery Time:

a. EMS usually takes up to 20 working days(not including holiday and weekend)

b. ePacket usually takes 7-15 working days(not including holiday and weekend)

c. USPS usually takes 1-5 working days(not including holiday and weekend)

Customs Duties and Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Note: Sometimes it may be delayed by many unsteady factors like

customs, flights, weather, etc which are uncontrollable. Please be patient

and you will receive the parcel.

Shipping FAQ

Is shipping included in the prices?

Yes free shipping on all orders.

How do I change my delivery address?

Please contact us as soon as you realize you need to change the delivery

address as once it is shipped we cannot change the address. Contact

Customer Service (email to support.pawzozo@gmail.com) Immediately!

How do I cancel an order?

Please contact us as soon as you realize you need to cancel as once it is